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QVolt affiliate disclosure and privacy notice

This page explains how we're paid when you switch energy plans through our website, what tracking that involves, and what we do with the details you give us. It covers the energy-switch page and the cheaper-plan emails that come from it.

Last updated 8 September 2026.

1. Who we are

QVolt Solar is a family-owned solar and battery installer based at 53/28 Burnside Rd, Ormeau QLD 4208. We are not an energy retailer, an energy broker or a financial adviser. Nothing on the energy-switch page is personal advice: the plan information there is general information about products offered by third-party retailers, and it does not take your circumstances into account.

2. How we're paid when you switch

The energy-switch page compares electricity plans and links you to an energy comparison and switching service operated by Canstar Pty Limited (ACN 053 646 165) and its platform provider, where the switch itself is completed. QVolt is an independent affiliate of that service.

  • If you click through from our site and go on to switch, QVolt may receive a commission from Canstar. This is our only payment for the energy-switch page. We are not paid by energy retailers and we do not sell your details.
  • The commission does not change the price of any plan you're shown, and there is no cost to you for comparing or switching.
  • QVolt is not a partner, agent or representative of Canstar. Canstar does not endorse, recommend or approve QVolt or our solar products, and QVolt does not endorse any particular retailer or plan.
  • Canstar's service is subject to Canstar's own terms, privacy policy and disclosures, which are shown on its website before you switch.

3. How the plan table works

Plan data comes from the Australian Energy Regulator's Consumer Data Right generic plan data, which retailers are required to publish. We turn each plan's published rates into an estimated yearly cost for a typical household at the usage you select, including GST. The estimate uses each plan's first tariff period, a typical time-of-use profile and guaranteed discounts only. It ignores demand charges, controlled loads and conditional discounts, so your actual bill will differ.

  • Ranking: plans from retailers available on the switching service are shown first (labelled "Switch available"), then other plans (labelled "Compare only"). Within each group, plans are ordered by the column you choose, lowest cost first by default. We do not accept payment to rank a plan higher.
  • Not every retailer or plan in the table is available through the switching service, and the service may show a different set of plans and prices. Always check the details on the retailer's or the service's own site before you switch.
  • We refresh plan data roughly daily, but published rates can change at any time.

4. Tracking links and cookies

Links from our site to the switching service go through an affiliate tracking link provided by Impact (impact.com), the platform that runs Canstar's affiliate program. This is how a switch you complete can be attributed to QVolt.

  • When you click such a link, Impact and Canstar may set cookies or record a click identifier in your browser, and may keep it for the program's referral window (a set number of days after your click). These are used to attribute a completed switch to our referral.
  • The link may carry a reference to the plan you clicked, your postcode and an internal reference number so that referrals can be reconciled. It never carries your name or email address.
  • Our website also uses Google reCAPTCHA to protect forms, Google Tag Manager and Google Analytics for site measurement, and the Meta pixel for advertising measurement. Each of these may set cookies under its own privacy policy.
  • You can clear or block cookies in your browser settings. Doing so may prevent a switch from being attributed to QVolt but will not affect your ability to switch.

5. What we collect on the energy-switch page, and why

This section is our collection notice under Australian Privacy Principle 5 of the Privacy Act 1988 (Cth). When you use the energy-switch page we may collect:

  • Your email address, and your postcode if you give it (we derive a suburb from the postcode to pre-fill the switching service's address field).
  • The plan you clicked, the household size or annual usage you selected, and the page you were on.
  • Technical details: your IP address, browser type, the time of your visit, the page that referred you, and a reCAPTCHA score used to filter out automated submissions.

We collect these details directly from you, and we use them to:

  • Take you to the switching service and reconcile any referral commission.
  • Send you our cheaper-plan emails (see section 7) if you've left your email on the page.
  • Contact you about solar and battery options if you've asked us to, or if you also request a quote.
  • Keep our forms secure and detect misuse.

Giving us your email is optional, but we can't send cheaper-plan alerts or take you through the plan-specific switch link without it. We don't collect sensitive information on this page, and we never see the details you enter on the switching service, your bills or your energy usage data.

6. Who we share it with

  • Canstar and Impact: only the click identifiers and references described in section 4, so a switch can be attributed to us. We don't send them your email address.
  • Email delivery: our emails are sent through Resend, a third-party email service that stores your email address and delivery records on our behalf.
  • Hosting and automation: our website, database and internal automation tools are hosted by third-party providers who process data on our behalf.
  • Google and Meta: through the reCAPTCHA, Tag Manager, Analytics and pixel services described in section 4.
  • Some of these providers store data outside Australia (including in the United States). By using the page you consent to that overseas disclosure, and we take reasonable steps to ensure those providers handle your information in line with the Australian Privacy Principles.
  • We may also disclose information where required by law. We do not sell or rent your personal information.

7. Emails and unsubscribing

  • If you leave your email on the energy-switch page, we'll check your postcode about once every three months and email you only when a plan cheaper than the one you were looking at becomes available. If nothing is cheaper, we don't write.
  • Every email identifies QVolt Solar as the sender, includes our contact details and carries a one-click unsubscribe link. Unsubscribing takes effect immediately, and we won't send further alerts to that address.
  • We send these emails in accordance with the Spam Act 2003 (Cth). Emails about a quote you've requested are transactional and are sent separately from the alerts.

8. Access, correction and deletion

You can ask us at any time for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email support@qvoltsolar.com and we'll respond within 30 days. We keep energy-switch details while you're subscribed to alerts and for a reasonable period afterwards for record keeping, after which they are deleted or de-identified.

9. Questions and complaints

If you have a question about this notice or think we've mishandled your information, contact us first and we'll do our best to sort it out:

  • Email: support@qvoltsolar.com
  • Phone: 1300 960 073
  • Post: QVolt Solar, 53/28 Burnside Rd, Ormeau QLD 4208

If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au. For concerns about the switching service itself, contact Canstar through its website.

We may update this page from time to time. The date at the top shows the current version. For everything else about how we handle personal information, or to reach the team, see our contact page.